PrivyTranslate

Support

Setup, troubleshooting and where to reach us.

Most problems come down to which provider is selected and whether it is reachable. Start here.

Getting started

  1. Open Settings and choose a provider: Built-in Local, Ollama, LM Studio, an OpenAI-compatible endpoint, or Chrome Translator for the browser extension.
  2. Pick a target language, then type, paste or share the text you want translated.
  3. Use local history to revisit, copy or remove recent translations. Nothing is uploaded when you do.

Provider connection issues

Work down this list in order — the first step rules out the app itself, so everything after it is a network or configuration question.

  • Built-in Local. Try this first. It needs no network and no configuration, so if it works the translation interface is fine and the problem is in the provider you had selected.
  • Ollama or LM Studio. Confirm the server is running, that the address you configured is reachable, and that the model you selected has actually been pulled.
  • Mobile devices. The phone and the machine running the model server must be able to reach each other on the same network. A guest or isolated Wi-Fi network will block this.
  • Chrome extension. Overlay, Replace and Side-by-Side each translate the page differently — try another mode if one behaves oddly on a particular site. Chrome Translator additionally requires a Chrome build where the Translator API is available.
  • OpenAI-compatible endpoints. Verify the endpoint URL, the credentials and the exact model name with your provider. A wrong model name usually surfaces as an immediate error rather than a timeout.

Platform availability

macOS Available
Windows Available
iPhone & iPad Available
Chrome extension Available
Android In development

Feedback and bug reports

Tell us what broke, what you expected, and which provider you had selected — that combination is usually enough to reproduce a problem. Feature requests are welcome through the same form.

Send feedback or report a problem

For anything you would rather not put in a form, email support@kenelite.com.